Customer Success Agent


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Not specific

Job Context

Job Responsibilities

  • Providing exceptional service to customers through live chat and email
  • Working with team members and stakeholders to troubleshoot customer issues and being accountable for the successful resolution of these issues.
  • Working as part of a team and off your own initiative to achieve quality and productivity targets.
  • Stay updated on product knowledge and on top of any changes in company and team policies.
  • Identify and communicate customer experience issues to help deliver product enhancements which solve real customer problems.
  • Go above and beyond for our customers

Employment Status



  • Work from home, Work at office

Educational Requirements

  • Bachelor degree in any discipline

Experience Requirements

  • At most 2 year(s)

Read More:_Customer Success Agent

Additional Requirements

  • Age at least 22 years
  • Team player with a “can do” attitude and desire to continually improve.
  • Prior experience (1+ years) of working within a high-volume Customer Service environment and helping to drive impactful change.
  • Superb time management and problem-solving skills with demonstrated ability to manage multiple tasks at the same time.
  • Excellent communication skills.
  • Organizational skills.
  • Innovative and creative thinking.
  • Experience delivering against customer satisfaction targets in a fast-paced environment
  • Fluent written and spoken English.
  • We are a 24/7/365 team, the incumbent will need to work across day and night shifts, from Monday to Sunday.
  • Additional language skills is a plus
  • Experience working with Zendesk is a plus.

Job Location

Dhaka (Banani)


Job Source Online Job Posting.

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